FAQ

First time lighting your candle-
     Please be sure to burn your candle for at least 2-3 hrs the first time. This will
     ensure the candle to melt fully across the top and give it a full melt pool, for an
      even burn. It will also avoid any wax tunneling that may occur in the future.
      The correct burn will also allow the maximum scent throw.

Why do some of my candles differ in color?
     All our candles have no dye to them. However some of our candles may have a
      light yellowish tint to them depending on the scent of the candle.

Why is my candle smoking?
     Your candles wick is too long. You should always keep your wicked trimmed
      to 1/4 inch. Do not allow your trimmed wick or matches to fall into the melt
      pool for this is a safety hazard.

Why are soy candles better than others?
     See our all about soy page.

Why should I trim the wick?

I can't stress this enough... for you to trim your wicks! Candles smoke if the wick is too long. It does NOT matter what type of wax is used... paraffin, soy, palm, ALL candles will smoke, regardless of wax used, if the wick is too long! However, no soot will come from the smoke with 100 % soy candles. You do NOT need a large flame to have a good scent throw. The scent throw comes from the melt pool, which is the amount of melted wax that forms around the flame. The flame does NOT need to be large in order to produce a good sized melt pool. Different wicks produce hotter flames without making it necessary to have a larger flame. You can literally double the life of your candle, just by keeping the wick trimmed! Before lighting, trim the wick to approximately 1/4". Every couple hours or so during the burning time, put out the flame, trim the wick again and relight (be sure to remove any wick trimmings from your melt pool of wax!). This will not only help to keep your candle from smoking, but will also extend the life of your candle!

UNTRIMMED WICKS TRIMMED WICKS
These are un trimmed wicks. This will cause smoke and a flickering flame which will not burn as well as a trimmed wick. These wicks have been trimmed to correct 1/4". For a great burn. No smoke and no flicker.



Damaged Goods:
      If your items are damaged please contact us immediately.
      Damaged items will be replaced with the same item.

Returns:
     Our goal is for you to be completely satisfied with your purchase.
     We offer a 30 day return policy from the date we ship your order.
     We are sorry but we are not responsible for shipping.
     Products returned must be in resale condition with n odamage, alteration, or wear.
     Upon receiving the item and inspection a refund/exchange will be issued.

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     We do not share or sell your email address or any other private¬†information